1. Standard Principle

Because most items are industrial equipment, project equipment, customized equipment, or made-to-order products, returns and exchanges are limited and subject to review. Customized equipment is not handled as retail consumer goods.

2. Eligible Cases

Return, replacement, repair, spare parts support, or other remedies may be considered if the product is damaged in transit, delivered with a confirmed manufacturing defect, or does not match the agreed specification. The final remedy shall be subject to the signed contract or written agreement.

3. Reporting Window

Please inspect goods promptly after receipt and contact us with photos or video evidence as soon as a problem is found.

4. Non-Returnable Situations

Returns are generally not accepted for custom-built products, project-specific equipment, used equipment, consumables, spare parts already installed or used, or damage caused by improper installation, commissioning, storage, maintenance, operation, or site conditions.

5. Resolution

Depending on the case, we may offer repair guidance, spare parts replacement, replacement, partial refund, installation or commissioning guidance, or another mutually agreed solution. Any replacement, return, refund, repair, delivery, installation, commissioning, and acceptance arrangement shall be subject to the signed contract or written agreement.

6. Freight and Costs

Freight, customs, and related return costs are handled according to the final agreement and the reason for return.

7. Contract Priority

If this policy differs from a signed contract, purchase order, proforma invoice, or written agreement confirmed by both parties, the signed or confirmed contract documents shall prevail.

8. Contact

To start a return review, contact us through the Contact Us page with your order details and supporting evidence.