1. Return and Cancellation Policy

• Custom & Configured Equipment: All customized machinery, modular processing lines, and equipment built to specific client order requirements cannot be canceled, refunded, or returned once production has commenced or shipment has been executed.
• Standard Machinery: For standard, non-customized equipment models, return requests must be submitted in writing within seven (7) business days of delivery. Returns are subject to the Company’s review and approval. The machinery must be entirely unused, unaltered, and secured in its original industrial packaging.
• Fees: The buyer is fully responsible for all round-trip international/domestic logistics, freight charges, customs clearance, and import duties. Approved returns will incur a restocking fee equal to 15% to 25% of the total order value.

2. Warranty & Technical Support

We provide a standard twelve (12) month warranty on all major machinery structures and electronic control systems, effective from the date of bill of lading or delivery (excluding wearable items, consumables, and parts subject to natural operational degradation).

• Fault Diagnosis: In the event of an operational malfunction, the buyer must provide clear photographs, video evidence, and error codes to our engineering department.
• Parts Replacement: Upon verification of a manufacturing or component defect by our engineering team, we will express-ship the required replacement parts free of charge.
• Remote Engineering Service: Our engineering service division will provide comprehensive remote technical guidance (via video conference or technical documentation) to assist the buyer’s maintenance team in completing the component swap efficiently, ensuring a rapid return to production.

3. Shipping & Delivery Damage

Risk of loss or damage during transit shifts according to the designated Incoterms specified in the sales contract.

• Buyers must thoroughly inspect the external crates and internal machinery immediately upon arrival.
• If any structural damage is identified, the buyer must document the damage with photos/videos before signing the delivery receipt, request a formal damage report from the carrier, and notify our logistics department immediately to initiate cargo insurance claims.